Thomas Cook customers face refund delays

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Thomas Cook customers face refund delays

Customers of defunct tour operator Thomas Cook have reacted angrily after learning they will face delays in getting refunds for Atol-protected package holidays. The Civil Aviation Authority originally said all valid claims made on the first day of its refund programme would be paid within 60 days, or by this Friday.

Customers have reacted angrily on Twitter, with some arguing they should have been made aware from the start that the process could take longer than 60 days. Others say they have struggled to reach the CAA by phone to get information.

CAA boss Richard Moriarty acknowledged many would be worried about not getting their money back before Christmas.

“We thank consumers for their ongoing patience as we continue to do all that we can to work through the UK travel industry’s largest ever refunds programme,” he said.

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